Financial Customer Services
PROGRAM DESCRIPTION:
Most employers hire people trained to provide excellent customer service. In fact, 75 percent of all jobs require customer service training and this program is an excellent way to acquire that training. The customer service skills, combined with knowledge of financial software and products, will lead you to a successful career in an assortment of businesses. If you want to work in a BANK/CREDIT UNION, BUSINESS OFFICE, SMALL BUSINESS, PAYROLL OR HUMAN RESOURCES, or ANY CAREER RELATED TO FINANCE, this is the class for you!
Working in the financial field is a challenging job with lots of potential career opportunities. Training in banking, financial products and services, and financial software lead you to careers in banking, insurance, lending, college financial aid, corporate finance, bookkeeping, payroll and accounting. Students begin by enrolling in the Financial Customer Services program. As enrollees progress through the program, they have the opportunity to complete internships in a variety of financial organizations throughout Clark County.
Successful students qualify for excellent part-time or full-time employment opportunities as early as their senior year! Financial organizations are looking for employees who enjoy paying attention to detail and demonstrate strong communication and “people” skills as well as initiative and problem solving ability. A career in finance is an excellent opportunity for students interested in business opportunities as there are options for students who intend to attend college and for those who choose to enter the workforce immediately after graduation.
Pathway:
Program of Study
STUDENTS ENROLLING IN THE FINANCIAL CUSTOMER SERVICES PROGRAM WILL LEARN:
- Professional development/leadership skills
- Employment preparation and career opportunities
- Financial services and products (checking, savings, loans, investments and a variety of services)
- Financial software including Symitar and Excel
- Sales Skills
- Quality customer service training
- Problem solving and decision making
- Office equipment operation (calculator, computers, telephones, etc.)
- Security and confidentiality
- Safety issues as related to Financial Customer Service
- 3 High School credits
- Competency Certificate
- Leadership opportunities
- Entry level job skills
- Preparation for next level of education
- Opportunity for scholarships
- Internship opportunity
- Successful completion of the program, with a grade of “B” or higher, may result in college credits
PREREQUISITES:
Financial Customer Services I
- Reading proficiency at 10th grade level
- Must have successfully completed Algebra 1 or Integrated Math 1
- Ability to pass background check in order to be bonded (never convicted of a crime involving shoplifting, theft, fraud, forgery, etc)
- Excellent high school attendance record
- Must provide their own transportation to internship sites
Financial Customer Services II
- Must pass 1st year program with a B grade or better to qualify for 2nd year; limited space available
- Must have own transportation to training site
RECOMMENDATIONS:
- Basic knowledge of keyboarding recommended
- Speech/communication, marketing and accounting classes recommended
- Strong skills in reading, writing, and English composition highly recommended
Note:
Upon acceptance into the program, student and parent/guardian must participate in the Orientation/Interview at the Skills Center.
ORGANIZATIONS:
Possible enrollment in Skills USA
CAREER OPPORTUNITIES:
- Bank Loan Officer
- Office Manager
- Accountant
- Financial Planner
- Marketing, advertising, public relations or communications
- Insurance Representative
- Salesperson for any business organization