Jolyn Collie

Financial Customer Services

Class Video

PROGRAM DESCRIPTION:

Banking offers a challenging career opportunity.  Students can begin by enrolling in the Financial Customer Services program.  While on campus, students operate a student branch of IQ Credit Union that is open to the public.  As enrollees progress through the program, they have the opportunity to complete internships in banks and credit unions throughout Clark County.

Successful students qualify for excellent part-time or full-time employment opportunities as early as their junior year of high school!

Banks, credit unions, and many other business hire people trained to provide excellent customer service.  In fact, 75 percent of all jobs require customer service training, and this program is an excellent way to acquire that training.

Pathway:

Program of Study

STUDENTS ENROLLING IN THE FINANCIAL CUSTOMER SERVICES PROGRAM WILL LEARN:

• Professional development/leadership skills
• Employment preparation and career opportunities
• Cash handling, balancing cash, documenting
• Office equipment operation (calculator, computers, telephones, etc.)
• Banking services and products (checking, savings, loans, investments, and a variety of services)
• Teller procedures
• Quality customer service training
• problem solving and decision making
• Security and confidentiality
• Safety issues as related to Financial Customer Service

PROGRAM BENEFITS:

• Three high school credits per year
• Competency Certificate
• Leadership opportunities through Skills USA-VICA
• Entry level job skills
• Preparation for next level of education/training
• Opportunities for many scholarships
• Possible cross-credit with sending school approval (math, communications)
• Internship opportunity
• Successful completion of the program may result in five credits earned at Clark College for their Calculators program

ORGANIZATIONS:

Possible enrollment in Skills USA (VICA)

CAREER OPPORTUNITIES:

With Skills Center Training:

• Part-time or full-time employment
• Teller at a bank or credit union
• Bank or Office Clerk
• Customer Service Representative
  

With Further Training:

• Loan Officer
• Branch Manager
• Accountant
• Marketing, advertising, public relations, or communication